Retail & Return Policies

If your pet doesn't like it, we'll take it back.

Food or Treats? If your pet doesn’t like a food product you bought from us, whether you got it delivered, picked it up or bought it in-store, simply return the item in its original packaging with any unused portion to your local Pet Food Express within 30 days of purchase. We will exchange it for a food that your pet will love. Receipt is required.

Got your Pet Food Express receipt? Within 30 days of purchase, new items in original packaging and with a receipt may be exchanged for another item or returned, with the remaining balance credited to your original form of payment. Credit and debit card purchases will be credited to the same card within 3-5 business days. Cash purchases will be refunded in cash. Purchases made with a gift card or merchandise card will be credited to a new merchandise card. Items purchased through DoorDash Marketplace (DoorDash app/website) or Instacart (Instacart app/website) will be credited to a merchandise card. Merchandise cards can be used for future in-store and online purchases, cannot be redeemed for cash, and will expire one year from date of issuance.

No receipt? Or beyond 30 days from purchase? Within 60 days of purchase, we’re happy to issue an exchange or merchandise card at the item’s lowest retail price in the last 60 days. Merchandise card can be used for future in-store and online purchases, cannot be redeemed for cash, and will expire one year from date of issuance. Refunds, credits, exchanges, and online order pick-ups require your name, address, and a government issued photo I.D.

Pet Wash tokens are subject to above policies.

Additional Terms and Exceptions Pet Food Express reserves the right to limit returns at our discretion. Discontinued or discounted items marked as “Last Chance,” “Final Sale,” or similar, and bulk biscuit purchases are not eligible for return or exchange.

You must have a valid receipt to return or exchange any of the following products: (i) Electronic merchandise, (ii) Grooming Tools, and (iii) Medication, Flea & Tick Products, Supplements, or Vitamins.

Refunds or exchanges on sale or discontinued purchases will be refunded at the price you paid. Purchases using our B3G4F (Buy 3 and Get the 4th Free promotion) will be refunded at a 25% price reduction for each returned item, but may be exchanged for items of equal original price.

We’ll beat our competitor’s price on any identical item!

How it works:

If the price of the item is $10 or less, we will beat the competitor’s price by 10%. If the price of the item is more than $10, we will beat it by $1.00. Guarantee applies to most of our foods, but a few are limited by the manufacturer. Please ask a sales associate for details.

Who is a competitor? Any retail store in our market area. We must be able to verify the competitor’s price through a current ad, a receipt dated within the prior 30 days, or a current advertised price on pet retailer’s website. Third party resellers do not qualify.

What makes an item identical? The product, packaging, size, weight, and condition must all be identical. We may also match the purchase terms, conditions, or limitations applied by our competitor.

This policy is subject to change.

We honor competitors’ and manufacturers’ coupons!

Just bring them in to us! Competitors’ coupons may not be combined with other offers.

Mix & Match! Buy 3 Get the 4th Free

We accept these payment options:

Cash, Visa, MasterCard, Discover, American Express, Apple Pay, Google Pay, Samsung Pay, ATM/Debit Cards, Pet Food Express gift cards and Pet Food Express merchandise cards. We do not accept personal checks. 

Thanks for shopping with us!

Call or email with your questions and comments.

(510) 609-3600 | hello@petfoodexpress.com

All Pet Food Express purchases are subject to this Policy, our Terms of Use and Privacy Policy. Pet Food Express reserves the right to modify this Retail & Return Policy at any time. The version of this Policy in effect at the time of your purchase will apply, unless you do not have a receipt, in which case the version of this Policy in effect at the time of your return will apply.