Whether you need it now or have time to wait, we can work with your schedule.

Deliveries can be same day or scheduled up to 6 days in advance.  Delivery window options are presented at checkout. Individual store times may vary.  

We also offer AutoDelivery. AutoDelivery allows you to set a recurring delivery schedule, with flexibility on the quantity and frequency of items you receive. To learn more about AutoDelivery, click here. 

In-store pickup is currently available at all Pet Food Express locations. In-store pickup is always complimentary. 

We offer delivery to most ZIP codes surrounding our Pet Food Express store locations.  

Unfortunately, we do not offer nationwide shipping at this time. 

For delivery and in-store pickup, reach out to Pet Food Express using the contact information at the bottom of your confirmation email. We suggest having your order number ready.

For AutoDelivery, we’ll send you a reminder email seven days before your next scheduled order. We’ll send you another email when your order ships. 

To track your order, reach out to Pet Food Express using the contact information at the bottom of your confirmation email. We suggest having your order number ready.

Do you see “Returned by Delivery Provider” as the tracking status? This means our courier was unable to deliver your order and you will be automatically refunded within 24 hours.

If your package has not arrived within your set delivery window, we may be experiencing delays. If you have not received your order by 8 p.m., contact our Pet Experts by clicking here.  

Please note that delivery fees are non-refundable once your delivery driver is on the way.   

For delivery and in-store pickup, reach out to Pet Food Express using the contact information at the bottom of your confirmation email. We suggest having your order number ready.   

For AutoDelivery, you can adjust your order online up to four days prior to your delivery date. An order modification email will be sent to confirm any changes made.

For AutoDelivery, certain items are only available in case packs; therefore, they require a minimum order quantity.

These items may be available in smaller quantities by using same-day delivery or in-store pickup.

If the order has not been picked up by the next day, we will try to contact you. In-store pickup orders will be held for one week after the scheduled pickup time. If we can't reach you, your order will be refunded. 

In order to make sure that your purchases are secure, we will ask for a copy of your confirmation and a state-issued picture ID when you pick up your order. For large orders, we may also ask to see the credit card that you paid with. We reserve the right to decline orders that do not meet certain security criteria. In that event, we will attempt to contact you in advance.

You may skip upcoming AutoDeliveries or cancel an AutoDelivery subscription by going to "AutoDeliveries" in your account. For assistance, please contact us by clicking here anytime or call our Pet Experts at (510) 609-3600.

We will always make every effort to send a complete order. Unfortunately, we occasionally experience supply limitations that may cause us to send an incomplete AutoDelivery order. We will reach out to you via email when this occurs; depending on the circumstances, you may be offered a delayed delivery, a substitution, or a cancellation. Please feel free to respond to this email or call our Pet Experts at (510) 609-3600.

AutoDelivery orders that fall on a Holiday or a day Pet Food Express is closed will arrive one day prior. We will always reach out to you via email before this occurs. Contact us by clicking here anytime or call our Pet Experts at (510) 609-3600. 

A prescription must initially be set up at a store in order to purchase prescription diets online thereafter. Once a prescription has been set up, please log into your account to order online. Prescription diets are also available for purchase within our stores. Find a store.

Go to your account and select "Addresses." Here you can edit, delete, or add a new address.

Delivery is FREE for orders over $50 (after any coupons or promotions are applied), excluding tax. Otherwise, we offer delivery for just $4.99.

We work with third-party delivery services to ensure the fastest delivery to your pet.  

Tipping is an easy way to recognize drivers for their excellent work and is always optional. For most standard delivery orders, the option to add a tip will appear at checkout. A suggested amount is provided but you may customize the tip by choosing a percentage or entering your own amount. 100% of your tip goes to your delivery driver. Driver tips are non-refundable once an order has shipped.

Please note: some locations utilize a third party delivery service that does not offer tipping; in this case no tip option will appear. Unfortunately, at this time we are unable to offer a tipping option for AutoDelivery orders.

For the safety of employees and customers, at this time we are only offering contactless delivery, meaning no signature will be required.  

Typically, it's up to you! During the checkout process, you will be prompted to choose if a signature is required or not upon delivery. 

If you are not home and do not require a signature, the driver will leave your order at your door or wherever you instructed. 

If you did not receive a confirmation email after placing your order, contact our Pet Experts by clicking here.